NO RETURNS POLICY - every product is MADE TO ORDER.
NO CANCELLATION - Made to order pieces cannot be cancelled after 24 hours.
EXCHANGE POLICY - Our policy lasts 7 days.
For exchange notify us within 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with tags intact.
To complete your exchange, we require a receipt or proof of purchase.
The return shipment is to be borne by the customer.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@parishaus.com.
Damaged or Defective Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@parishaus.com and send your item to
VAISHALI EXPORT HOUSE, NEAR HINDUSTAN PRESS. LAKRIFAZALPUR, MORADABAD 244001. UTTAR PRADESH.
Important: Please record a clear photo or video while unboxing the parcel and share it with us. This helps us verify and process your request quickly.
Additional non-returnable items:
E-Gift Cards
- Cash on delivery (COD) is not available for eGift Card purchases.
- No discounts or promotional offers are applicable on eGift Cards.
- eGift Cards are non-exchangeable and non-returnable.
- Refunds are not applicable for eGift Card purchases.
- Valid for 1 year from the date of purchase, non-extendable.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your exchange.
The return shipment is to be borne by the customer.
Shipping charges are non-refundable.
To return your product, you should mail your product to:
VAISHALI EXPORT HOUSE, NEAR HINDUSTAN PRESS.
LAKRIFAZALPUR, MORADABAD 244001. UTTAR PRADESH
Shipping depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 8000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.